Shipping policy
Shipping Policy
FOREVER DTF Films – operated by FOREVER GmbH
Version: 16.03.26
1. Scope
This shipping policy applies to all orders placed in the online shop “FOREVER DTF Films”, operated by FOREVER GmbH, unless different arrangements have been expressly agreed in individual cases.
2. Shipping Area
Shipping is carried out exclusively to selected countries within the European Union that are available for selection during the checkout process.
Currently excluded from shipping are in particular:
- Germany
- France
- Denmark
- Finland
- Spain
- Non-EU countries
- EU territories and regions that are not selectable in the checkout process
Deliveries are only possible to delivery addresses that can be selected during the checkout process.
3. Shipping Service Providers
Shipping is carried out via one or more of the following logistics partners:
• UPS
• DHL
The available shipping options in each case, as well as the respective shipping costs, are displayed during checkout and depend on:
• the destination country,
• the total weight of the order,
• the selected shipping service.
We reserve the right to select the most appropriate shipping service provider for each shipment. A change of the shipping service provider after completion of the order is not possible.
4. Shipping Costs
Shipping costs:
• are automatically calculated during the ordering process,
• depend on the destination, weight and shipping zone,
• are displayed transparently before the order is completed.
All shipping prices are final prices and include packaging and handling costs.
Any customs duties, taxes or other country-specific charges that may arise in the recipient’s country are not included in the shipping price and must be borne by the customer if applicable.
5. Weight Limits and Partial Shipments
Maximum Package Weight
Due to the requirements of the shipping service providers, the maximum weight per package is 25 kg.
If an order exceeds this weight:
• the delivery will automatically be split into multiple packages,
• the corresponding shipping costs will be calculated correctly and displayed during checkout.
Maximum Order Weight
Orders with a total weight of up to 75 kg can be placed directly in the online shop.
Orders with a total weight of more than 75 kg cannot be completed directly online.
6. Orders Above 75 kg (Shipping Request)
For orders with a total weight exceeding 75 kg:
• the checkout will be blocked,
• the customer will be requested to submit a shipping request.
After receiving the request:
• we determine the optimal shipping solution and the final shipping costs,
• the customer receives a payment link to pay the shipping costs and/or finalize the order,
• the order will be processed after payment has been received.
This procedure ensures correct price calculation, fair determination of shipping costs and the secure and legally compliant handling of heavy shipments.
7. Delivery Times
Estimated delivery times depend on the destination country and the shipping service provider and are displayed during the order process.
Unless stated otherwise, the following estimated delivery times apply:
• UPS / DHL within the EU: usually 3–7 business days. Remote regions or islands may require longer delivery times.
The delivery times indicated are non-binding estimates and do not constitute guaranteed delivery dates unless a fixed delivery date has been expressly agreed in writing in an individual case.
Binding delivery dates require our explicit written confirmation.
8. Partial Deliveries
We reserve the right to make partial deliveries if this is necessary for logistical reasons (e.g., due to weight restrictions or differing product availability).
The customer will not incur any additional costs beyond the shipping costs displayed during checkout.
The customer will be informed once partial deliveries are arranged.
9. Delivery Address and Failed Delivery
The customer is obliged to provide a complete and correct delivery address.
If delivery cannot be completed due to:
• incorrect or incomplete address information,
• refusal to accept the delivery,
• repeated unsuccessful delivery attempts,
any resulting additional costs (e.g., return shipping costs or costs for a new shipment) may be charged to the customer.
A new shipment will generally only take place after the additional costs incurred have been settled.
10. Transport Damage
Please inspect the delivery immediately upon receipt, insofar as this is feasible in the normal course of business.
If damage has occurred during transport:
• if possible, note the damage directly with the delivery carrier,
• contact us immediately at info@forever-dtf.com.
Cooperation in documenting transport damage helps to speed up processing but is not a prerequisite for the existence of statutory warranty rights.
Statutory consumer rights remain unaffected.
11. Contact
If you have any questions regarding shipping, please contact:
12. Changes to this Shipping Policy
We reserve the right to change or supplement this shipping policy at any time.
The version published in the online shop at the time the order is placed shall apply.