Refund policy

Right of Withdrawal (Withdrawal Policy)
FOREVER DTF Films
Operated by FOREVER GmbH
Last updated: 16.03.26

1. Right of Withdrawal

Consumers have the right to withdraw from this contract within fourteen (14) days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, takes possession of the goods.

To exercise your right of withdrawal, you must inform us:

FOREVER GmbH
Robert Bosch Str. 43
68542 Heddesheim
Germany
Email: info@forever-dtf.com

by means of a clear statement (e.g., a letter sent by post, fax or email) of your decision to withdraw from this contract.

You may use the model withdrawal form below, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

2. Effects of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery (except for additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive notification of your withdrawal of this contract.

For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. In no case will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs earlier.

You must return the goods without undue delay and in any event no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You shall bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods if this loss of value is due to handling of the goods that was not necessary to examine the nature, characteristics and functioning of the goods.

3. Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to contracts for:

• the supply of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer;

• goods that have been cut, modified or specially produced according to the customer's request;

• sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

4. Model Withdrawal Form

(If you wish to withdraw from the contract, please complete this form and return it.)

To:
FOREVER GmbH
Robert Bosch Str. 43
68542 Heddesheim
Germany
Email: info@forever-dtf.com

I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods:

Ordered on () / received on ()

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is submitted on paper)

Date

(*) Delete as appropriate